FAQ's

Cancellations made up to 7 days prior to the scheduled date of arrival (from check-in at 3pm) will receive a full refund minus a $50 cancellation fee. Reservations cancelled less than 7 days up to 48 hours prior to the scheduled date of arrival will receive a 50% refund. All reservations cancelled within a 48 hour period prior to scheduled arrival date will receive 0% of the reservation fees.

As much as we adore pets, we’ve found that having them stay with us isn’t the most convenient for all our guests. For the comfort of everyone we have a no pet policy.

We do not currently have any EV chargers on site. However there are options in town for charging. Please see below for nearby charging stations. Flo, Level 2 82 Broadway (Conveniently located adjacent to The Nest Suites) 44 Elizabeth Street 30 Centre Street 275 Alder Street Tesla Supercharger 95 First Street

We are located in a heritage building that unfortunately is not accessible. There is a staircase that is used to access the suites. Please contact us should you have any questions so we can further explain our set-up at hello@thenestsuites.ca

Guests may check-in as early as 3pm on the day of arrival. Check-out is by 11am on the day of departure. Should you require an earlier check-in or late check-out please contact hello@thenestsuites.ca to pre-arrange prior to your arrival. A $25 per hour fee will apply.

Yes, one on-site parking space is included with your reservation in our parking lot. Should you require another parking space please contact us at hello@thenestsuites.ca

Our Blue Heron Suite is the perfect suite for a mini family getaway. This suite offers 2 queen size beds, a couch that pulls into a double bed and for an additional fee a twin rollaway bed can also be added to the reservation. This is a spacious suite that can also accommodate a pack and play. A highchair may also be added to any reservation for either suite.

We’d be happy to accommodate you in both suites to allow you exclusive access to the space. Just a heads-up, the pricing for each suite will remain the same as for a single one.

We operate using a self-check-in process which allows for flexibility and makes it convenient for our guests. This process involves guests receiving clear instructions prior to their arrival.

We are pleased to offer a washer, dryer, and complimentary laundry soap for our guests' convenience. Additionally, an ironing board and iron are available in the laundry room for your use. We strive to make your stay as comfortable as possible!